Política de privacidad
Privacy Policy
This Privacy Policy explains how CozyChimp collects, uses and protects your personal information when you visit our store or make a purchase.
Who we are
The data controller is [LEGAL NAME], operating under the trade name CozyChimp. You can contact us about privacy matters at cozychimp@outlook.com.
Information we collect
- Order information: name, billing and shipping address, email address, phone number and the products you buy.
- Payment information: processed securely by our payment providers. We do not store your full card details.
- Device information: IP address, browser type, pages viewed and cookies, collected automatically when you browse the store.
- Communications: the messages you send us by email or through our contact form.
How we use your information
- To process, ship and deliver your orders and to manage returns and refunds (performance of a contract).
- To answer your questions and provide customer support (performance of a contract and legitimate interest).
- To send you marketing emails, only if you have subscribed (consent). You can unsubscribe at any time.
- To improve our store, prevent fraud and measure our advertising (legitimate interest and, for non-essential cookies, consent).
- To comply with tax, accounting and other legal obligations.
Who we share it with
We share your information only with the service providers we need to run the store: Shopify (our e-commerce platform), payment processors, shipping carriers and fulfilment partners, and analytics and advertising providers. We do not sell your personal information.
International transfers
Some of these providers may process data outside the European Economic Area. In those cases, transfers are protected by appropriate safeguards such as the European Commission's standard contractual clauses.
Cookies
We use cookies to keep your cart working, remember your preferences and understand how visitors use our store. You can accept, reject or change non-essential cookies at any time through the cookie banner or your browser settings.
How long we keep your data
We keep order information for as long as needed to fulfil your order and to meet our legal, tax and accounting obligations. Marketing data is kept until you unsubscribe.
Your rights
You have the right to access, correct, delete or port your personal data, and to restrict or object to its processing. Where processing is based on consent, you can withdraw it at any time. To exercise any of these rights, email us at cozychimp@outlook.com. You also have the right to lodge a complaint with your local data protection authority (in Spain, the Agencia Española de Protección de Datos, www.aepd.es).
Children
Our products are made for babies and toddlers, but our store is intended for adults. We do not knowingly collect personal information from anyone under 18.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
Contact
For any questions about this policy or your personal data, contact us at cozychimp@outlook.com.